Delete your PAX account
Last updated: 1 June 2026
You can delete your account yourself in the PAX app for iPhone, iPad or Android, before or after you clock in. This page explains how, and what happens to your data.
Delete it in the app
- Open PAX and sign in.
- Open your Profile. You can do this before you clock in or while you are clocked in.
- Under Account settings, choose Delete account.
- Read the confirmation, type DELETE to confirm and choose Delete account.
Your account is deleted straight away and you are signed out on every device.
Delete your account?
This permanently deletes your PAX account and removes you from your workspace, and from any other workspace you belong to. You'll be signed out on every device.
We delete your name, phone number, email, profile photo, emergency contact, devices and location history.
Your employer keeps the work records it owns, such as shifts, clock-in and clock-out times (with the location recorded at the time), leave, tasks and messages. These show as "Deleted user" and are no longer linked to your contact details.
If you're clocked in, we'll clock you out first. This can't be undone.
What we delete
| Deleted | Kept by your employer |
|---|---|
| Name, phone number, email, profile photo, emergency contact, devices (including push notification tokens) and location history. Your sign-in credentials and sessions. Your membership of every workspace. | Work records the workspace owns: shifts, clock-in and clock-out times (with the location recorded at the time), leave and absence, tasks and reports, documents, and chat and mail messages. They show as "Deleted user". |
If you sign in again later with the same phone number, PAX creates a new, empty account. It is not linked to the deleted one.
If you are the only owner of a workspace
If you're the only owner of a workspace, we can't delete your account yet. Transfer ownership or contact support@pax.works before deleting your account.
If you can't sign in
Email support@pax.works from the email address linked to your account, or tell us the phone number registered to it, and ask us to delete your account. We will check it is you before we delete anything. [CONFIRM: response time for emailed deletion requests]
Sign-in provider
PAX uses a sign-in provider to verify your phone number. Deleting your PAX account removes the links between PAX and that provider, but the provider may keep the phone credential it used for sign-in for a limited time. [CONFIRM: provider retention and whether an erase request can be made]
More information
See our Privacy Policy for how we handle data, or contact support.