Support
We reply to support email as soon as we can.
Need help with PAX? Start with the answers below, then email us if you are still stuck.
Contact us
Email support@pax.works. Include the phone number you sign in with, your device (iPhone, iPad or Android) and what you were doing when the problem happened. Please do not send passwords or sign-in codes. [CONFIRM: support hours and target response time]
Common questions
I did not get my sign-in code
Check the number includes your country code, wait a minute and request a new code. Make sure your phone has signal.
I cannot clock in
PAX needs location permission to check you are at your workplace. Allow location while using the app in your device settings, and make sure location services are on. If you work remotely, your employer must have set you up for remote shifts.
I am not in a workspace
Your employer or manager adds you to a workspace or sends you an invite. Ask them to invite the phone number you sign in with. App Store and Google Play reviewers can use the demo details supplied in the review notes.
I want to delete my account
Open Profile, then Account settings, then Delete account. Full details are on the account deletion page.
Questions about my data or my employer’s records
See the Privacy Policy. For privacy requests, email support@pax.works.